Subject: Ticket Assigned - Conversation with Asa Zariwala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:13:09 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asa Zariwala Asa Zariwala                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Asa Zariwala, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425309685 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:01 AM, 10th Apr                   Reena                   Good Morning Asa, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:05 AM, 10th Apr                     Asa Zariwala                    If you’re saying my order is ready for pick up, on the app it says still processing. Kindly give me confirmation so that I can go and pick up.           11:10 AM, 10th Apr                   Reena                   Your order ID 9425309685 is now ready for collection. Kindly make sure to have your Emirates ID or Passport, during the pickup.           11:11 AM, 10th Apr                   Reena                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           11:11 AM, 10th Apr                   Reena                   If you do not receive SMS to collect your order you can consider this conversation as order confirmation           11:11 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:11 AM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:12 AM, 10th Apr                     Asa Zariwala                    Okay that’s fine, thanks.           11:12 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027661