Subject: Ticket Assigned - Conversation with Jehad Jamalm
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:06:56 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jehad Jamalm Jehad Jamalm                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi jehad jamalm, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Sorry, Order 7825553202 was Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7825553202 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97333753756            10:49 AM, 10th Apr                     Jehad Jamalm                    ok           10:49 AM, 10th Apr                     Jehad Jamalm                    ??           10:50 AM, 10th Apr                     Jehad Jamalm                    yello           10:51 AM, 10th Apr                   Reena                   Good Morning Jehad, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           10:51 AM, 10th Apr                     Jehad Jamalm                    hi           10:52 AM, 10th Apr                     Jehad Jamalm                    i ordered online           10:52 AM, 10th Apr                     Jehad Jamalm                    and it got canceled           10:52 AM, 10th Apr                     Jehad Jamalm                    but you guys took money from my account           10:52 AM, 10th Apr                     Jehad Jamalm                             10:53 AM, 10th Apr                     Jehad Jamalm                             10:53 AM, 10th Apr                     Jehad Jamalm                    so how can i get the money back so i can order again           10:54 AM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           10:57 AM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 7825553202 was not placed successfully.           11:01 AM, 10th Apr                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 7825557012.           11:01 AM, 10th Apr                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order and your expected collection date is Apr 10, 2023           11:01 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:02 AM, 10th Apr                     Jehad Jamalm                    so everything if fine?           11:02 AM, 10th Apr                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           11:04 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:04 AM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           11:06 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027606