Subject: Ticket Assigned - Conversation with J A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 06:56:57 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J A J A                    Hi           10:19 AM, 10th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:19 AM, 10th Apr                   Centrepoint UAE whatsapp bot                    Hello J A , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:20 AM, 10th Apr                     J A                    � Returns Process           10:20 AM, 10th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:20 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           10:20 AM, 10th Apr                     J A                    No           10:20 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           10:20 AM, 10th Apr                     J A                    Talk to Agent           10:20 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:20 AM, 10th Apr                     J A                    [email-masked]           10:20 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:20 AM, 10th Apr                     J A                             10:23 AM, 10th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:24 AM, 10th Apr                     J A                    Hi  Good morning           10:24 AM, 10th Apr                     J A                             10:24 AM, 10th Apr                     J A                    I was fed up with the return request for this item from last 2 weeks. Friday again I made request for pick up 2  item in order 68709.           10:26 AM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           10:26 AM, 10th Apr                     J A                    Every time I received email mentioning that request being cancelled.           10:27 AM, 10th Apr                     J A                    Earlier there was a status issue  in the order.           10:28 AM, 10th Apr                     J A                    Asper the latest request  on Friday  It will pick from my home in 48 hours. Still no response from pick up person.           10:30 AM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           10:33 AM, 10th Apr                     J A                    Let me know current status ?           10:34 AM, 10th Apr                   Reena                   We would like to inform you that we will create a new return request for those items and we will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           10:34 AM, 10th Apr                   Reena                   Please allow us some time to do a needful.           10:34 AM, 10th Apr                     J A                    Every time I was doing same.           10:34 AM, 10th Apr                     J A                    I totally fed up with this dear friend           10:35 AM, 10th Apr                     J A                    Problem is that its showing in warehouse.. Then they changed status again. Placed the request for return. This was doing  in fourth time. Still my issue is not resolved. Item is in my home only.           10:37 AM, 10th Apr                     J A                    I don’t know the pick up guy made the mistake  or system.           10:38 AM, 10th Apr                     J A                    U didn’t give me details on current status .. why we need to place new request?           10:39 AM, 10th Apr                   Reena                   We would request you to kindly confirm with us if you have retuned the item already.           10:42 AM, 10th Apr                     J A                    S           10:43 AM, 10th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           10:44 AM, 10th Apr                     J A                             10:44 AM, 10th Apr                     J A                    The  first two LoL items   Need to pick up from my home. Other barbie lunch box and mermaid foil bag returned Al ready.           10:46 AM, 10th Apr                     J A                    I don’t want to return my little pony lunch bag..           10:47 AM, 10th Apr                   Reena                   We have forwarded your query to the concern team and will be try to arrange the return collection for your order as soon as possible.           10:47 AM, 10th Apr                   Reena                   We will let you know the update on your e-mail id           10:47 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:48 AM, 10th Apr                     J A                    For which item?           10:48 AM, 10th Apr                     J A                    For these item ?           10:48 AM, 10th Apr                   Reena                   We will create a return request for the items L.O.L. Surprise! Glitter Print 16-inch Backpack with Zip Closure, L.O.L. Surprise! Printed Lunch Bag with Zip Closure and Strap           10:53 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:54 AM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:56 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027556