Subject: Ticket Assigned - Conversation with Menna
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 06:54:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Menna Menna                    Hi           10:25 AM, 10th Apr                     Menna                    Till now i didnt receive the money for 2 itms retern           10:25 AM, 10th Apr                     Menna                    Really its a very bad experience with max           10:25 AM, 10th Apr                   Reena                   Good Morning Menna, Thank you for contacting Max. This is Reena, I will be happy to assist you.           10:27 AM, 10th Apr                     Menna                    Really it s a very bad experience to buy something from ur app online           10:30 AM, 10th Apr                     Menna                    Really upset Firstly i got a damaged item and trying to exchange in the shop and he refused  Then trying online nd its even worth           10:31 AM, 10th Apr                     Menna                    I dis
 nt receive my my money either as a refund in my card or even online in the app           10:31 AM, 10th Apr                     Menna                    And no one pick the items till now           10:32 AM, 10th Apr                     Menna                    Really  ur service is so bad           10:32 AM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           10:34 AM, 10th Apr                   Reena                   We would request you to please confirm with us that you are contacting us regarding the order id 9424485116           10:38 AM, 10th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           10:41 AM, 10th Apr                   Reena                   Menna, I have not received a response from you still, please confirm if we are still connected?           10:43 AM, 10th Apr                     Menna                    Yes           10:45 AM
 , 10th Apr                     Menna                    This order           10:45 AM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused as there is delay in your return collection.           10:49 AM, 10th Apr                   Reena                   We will escalate your query regarding return collection to the concern team and will be in touch with you asap to assist you in resolving this concern.           10:49 AM, 10th Apr                   Reena                   Please allow us some time to do a needful.           10:49 AM, 10th Apr                     Menna                    And even the money didnt show           10:50 AM, 10th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:52 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           1
 0:53 AM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:53 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027548