Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 06:50:45 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:25 AM, 10th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:27 AM, 10th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           10:31 AM, 10th Apr                     Hi                    Good morning           10:32 AM, 10th Apr                     Hi                    I had an issue related to order # 7822709188           10:32 AM, 10th Apr                     Hi                    I have to return an item from this order but still it is showing not delivered in the app           10:33 AM, 10th Apr                     Hi                    I have complained about it before too           10:34 AM, 10th Apr                     Hi                    I got an email few days before related to it, i have already replied to it but no reply after it           10:34 AM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           10:36 AM, 10th Apr                     Hi                    Ok no issues           10:36 AM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           10:39 AM, 10th Apr                   Reena                   We would request you to kindly share with us the items name as mentioned on the website which you want to return back.           10:40 AM, 10th Apr                     Hi                    Marvel Embossed sneakers with hook and loop closure, size 33           10:41 AM, 10th Apr                     Hi                    As it is big for my son           10:42 AM, 10th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 7822709188 on 10/4/2023 and the request will be received by the transportation partner within 2-5 working days.           10:46 AM, 10th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           10:46 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:46 AM, 10th Apr                     Hi                    Thank you           10:48 AM, 10th Apr                     Hi                    I have received the text already           10:49 AM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:50 AM, 10th Apr                     Hi                    Same to you too           10:50 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027538