Subject: Ticket Assigned - Conversation with Sunungurai Matenga
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 13:16:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sunungurai Matenga Sunungurai Matenga                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sunungurai Matenga, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425329869 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040923004757     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971528836528            04:46 PM, 09th Apr                     Sunungurai Matenga                    Alright           04:47 PM, 09th Apr                   Reena                   Good Afternoon Sunungurai, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:49 PM, 09th Apr                     Sunungurai Matenga                    Am good thanks Reena           04:49 PM, 09th Apr                   Reena                   We see that you are contacting us regarding the order id 9425329869           04:51 PM, 09th Apr                     Sunungurai Matenga                    I would want to ask if there is a scheduled time frame for my order that is suppose to be delivered today.l've been waiting and canceled some of my activities but still am in darkness of what time am going to receive my package           04:52 PM, 09th Apr                   Reena                    We would like to inform you that your order has been shipped now. They are closely working on your package to get it delivered to you as soon as possible.  ​            04:52 PM, 09th Apr                     Sunungurai Matenga                    Do you have any rough idea of what time?           04:53 PM, 09th Apr                   Reena                   You ca track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP040923004757 with tracking id FP040923004757           04:53 PM, 09th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items.           04:53 PM, 09th Apr                   Reena                   If you do not receive your order till 10 pm, please do let us know. We will do the needful.           04:53 PM, 09th Apr                     Sunungurai Matenga                    Am sorry this is not telling me time its only telling me that they shipped out the order           04:54 PM, 09th Apr                   Reena                   We can not assured the exact time but as we can see your expected delivery date is for today so it should be deliver today only.           04:55 PM, 09th Apr                     Sunungurai Matenga                    If they can't deliver it today tomorrow l wont be here and l hope they don't come too late because kids will be sleeping so they should not ring the bell           04:56 PM, 09th Apr                   Reena                   We will try to deliver your order as soon as possible           04:56 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:00 PM, 09th Apr                     Sunungurai Matenga                    My wish to get those things today           05:00 PM, 09th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:02 PM, 09th Apr                     Sunungurai Matenga                    Nothing but can you please improve on time scheduling @ least updates like between this time to that time you will get your order.Staying in darkness is stressful and stuck @ home           05:02 PM, 09th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           05:03 PM, 09th Apr                     Sunungurai Matenga                    Do you leave things outside the doors you want to meet someone           05:03 PM, 09th Apr                   Reena                   Please allow us some time to do a needful.           05:03 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:04 PM, 09th Apr                     Sunungurai Matenga                    Do you leave things outside the doors or want someone to be present           05:05 PM, 09th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items. You can then instruct our courier agent to deliver it according to you as you want.           05:07 PM, 09th Apr                   Reena                   Please allow us some time to do a needful.           05:11 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:12 PM, 09th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:15 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022583