Subject: New Reply Received - Conversation with Alaa Majdi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 12:43:26 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Conversation with Alaa Majdi  Ticket comment <div dir="auto">I'm sorry but it doesnt help because i bought my items with a coupon so if i want to reorder them i wont be able to use this then i have to pay either the shipping fee or the full amount <div dir="auto">In 2 cases i'm experiencing a very bad shopping with max </div>
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<div>On 9 Apr 2023 2:20 pm, Max &lt;[email-masked]&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5989345</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5989345<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">Hi Tagwa,</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ,"> </span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">Thankyou for getting in touch with Max.</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ,"> </span></div>
<div style="margin:0cm 0cm 12pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">For the inconvenience caused, we’d like to give you a voucher worth AED 10 for you to use it on your next purchase at Max.</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">Thevoucher code you need to apply at checkout is 100-93PH-DYAK-4N2Z-54.</span></div>
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<span dir="ltr" style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ,">​</span><br>
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<div style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ,">* Terms and conditions:</span></div>
<div style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">1. This voucher code is valid till 07.05.2023.</span></div>
<div style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">2. The voucher can be spent on a threshold of AED 11. </span></div>
<div style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">3. Voucher is only valid on Max.<a href="http://www.xxxxxxxxxxxx.com/" style="background-color:transparent;color:inherit;text-decoration:none" rel="noreferrer"></a></span></div>
<div style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">4. The voucher code can only be used once, on a single transaction – per head/credit card/registration.</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ,"> </span></div>
<div style="margin:0cm 0cm 12pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ,">Once again, sincere apologies, andthank you for your patience.</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">Thank You,</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">Max </span><span style="font-size:10.5pt;font-family:'-apple-system' , '-apple-system' , 'blinkmacsystemfont' ," dir="ltr">Support Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989345