Subject: Ticket Assigned - Conversation with Aisha Nabukera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 11:14:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aisha Nabukera Aisha Nabukera                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Aisha Nabukera, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424203679 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=48436532594     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I have neither received a call or tracking on my order...not sure how help turns to no help Customer:  I haven't been helped Customer:  I mentioned that am leaving uae in a few days and I would like my order delivered soondaysand Agent:  Hi Aisha Good morning, Thank you for contacting Centrepoint. My name is Mohamed I will be happy to help you! Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Your order is Arrived atdestination,Dubai, United Arab Emirates,Dubai, United Arab Emirates Agent:  Is there anything else I can assist you with ? Agent:  We request you to please confirm if this is your correct mobile number 0547273898 So we can assist you further. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:59 PM, 09th Apr                     Aisha Nabukera                    I don't live in Dubai...I live in Ummal qwain           03:00 PM, 09th Apr                   Reena                   Good Afternoon Aisha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:03 PM, 09th Apr                   Reena                   We would request you to please confirm with us your complete address villa 1a, United Arab Emirates (AE), AE-UQ, Al Raas, Umm Al Quwain           03:08 PM, 09th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:12 PM, 09th Apr                   Reena                   Aisha, I have not received a response from you still, please confirm if we are still connected?           03:12 PM, 09th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           03:14 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021562