Subject: Ticket Assigned - Conversation with Shalu Aneesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 11:13:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shalu Aneesh Shalu Aneesh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Shalu Aneesh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424419552 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040623001041     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:41 PM, 09th Apr                   Reena                   Good Afternoon Shalu, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:43 PM, 09th Apr                     Shalu Aneesh                    9424419552           02:44 PM, 09th Apr                     Shalu Aneesh                    Please update the status of my order           02:44 PM, 09th Apr                     Shalu Aneesh                    Third time I'm chatting and complaining regarding this same order           02:45 PM, 09th Apr                     Shalu Aneesh                    But still not received or any updates           02:45 PM, 09th Apr                   Reena                   It will just take a moment to check the details for you.           02:46 PM, 09th Apr                     Shalu Aneesh                    Updates           02:48 PM, 09th Apr                     Shalu Aneesh                    On 6 th delivery people ask me the location details and until now update even no reply for my messages,on the eit shows delivery address changed, yesterday also I ask like an agent like you,he also ask my address updates but still no           02:48 PM, 09th Apr                     Shalu Aneesh                    Today morning I received message that out for delivery and I didn't receive any call from the delivery people and later the message came missed your delivery today           02:50 PM, 09th Apr                     Shalu Aneesh                    What is this means, you think the customers have no work and only chatting and follow up with the customer service only           02:51 PM, 09th Apr                     Shalu Aneesh                             02:51 PM, 09th Apr                     Shalu Aneesh                             02:52 PM, 09th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           02:53 PM, 09th Apr                     Shalu Aneesh                    Same message that I received from your previous customer support but no use           02:54 PM, 09th Apr                     Shalu Aneesh                    This is the second time l am facing the issues from your online purchase last time also same, finally I cancel the order           02:55 PM, 09th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           02:55 PM, 09th Apr                     Shalu Aneesh                    What I need to this is totally disgusting           02:55 PM, 09th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           02:58 PM, 09th Apr                     Shalu Aneesh                    When           03:01 PM, 09th Apr                     Shalu Aneesh                    How long it will take           03:01 PM, 09th Apr                     Shalu Aneesh                    Daily I don't have no time to talk with you people, don't think I have no work to do and just following up a delivey           03:03 PM, 09th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           03:05 PM, 09th Apr                     Shalu Aneesh                    Ok I will wait           03:05 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:06 PM, 09th Apr                     Shalu Aneesh                    Can you just send me how I can follow up this issues, I don't want to explain all the things with all your agents           03:07 PM, 09th Apr                     Shalu Aneesh                    No need to explain all the stories           03:07 PM, 09th Apr                     Shalu Aneesh                    Give me some order no or complaints no to follow           03:08 PM, 09th Apr                   Reena                   We would like to inform you that when your chat will be closed, you will get your complaint number.           03:08 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:12 PM, 09th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:12 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021543