Subject: Ticket Assigned - Conversation with SAHEB
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 11:01:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SAHEB SAHEB                             02:37 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:37 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟             02:37 PM, 09th Apr                     SAHEB                    English           02:37 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    Hello SAHEB , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:37 PM, 09th Apr                     SAHEB                    That one was my order and the delivery date was yesterday but the delivery guy came today and he said he can't come on  my floor and he cancel my order, and I got a message that one was we are unable to delivery,           02:40 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    Hello SAHEB , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:40 PM, 09th Apr                     SAHEB                    � Order Status           02:40 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:40 PM, 09th Apr                     SAHEB                    9425052768           02:41 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040823002979    You can also easily track your order from My Account > Order History.             02:41 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           02:41 PM, 09th Apr                     SAHEB                    No           02:41 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           02:41 PM, 09th Apr                     SAHEB                    Talk to Agent           02:41 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:41 PM, 09th Apr                     SAHEB                    [email-masked]           02:42 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:42 PM, 09th Apr                     SAHEB                    Ok           02:42 PM, 09th Apr                   Reena                   Good Afternoon Saheb, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:44 PM, 09th Apr                     SAHEB                             02:45 PM, 09th Apr                     SAHEB                    It was my order           02:45 PM, 09th Apr                     SAHEB                    That one was my order and the delivery date was yesterday but the delivery guy came today and he said he can't come on  my floor and he cancel my order, and I got a message that one was we are unable to delivery,           02:45 PM, 09th Apr                     SAHEB                    Hi           02:46 PM, 09th Apr                   Reena                   It will just take a moment to check the details for you.           02:46 PM, 09th Apr                     SAHEB                    Ok please           02:47 PM, 09th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           02:50 PM, 09th Apr                   Reena                   We will escalate your query regarding delayed delivery to the concern team and will be in touch with you asap to assist you in resolving this concern.           02:50 PM, 09th Apr                   Reena                   Please allow us some time to do a needful.           02:50 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:50 PM, 09th Apr                     SAHEB                    I just want to know why the delivery guy say that he can't come on my foor ?           02:52 PM, 09th Apr                     SAHEB                    He has to come in my door           02:54 PM, 09th Apr                   Reena                   We will escalate to our concern team and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           02:57 PM, 09th Apr                   Reena                   Please allow us some time to do a needful.           02:58 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:58 PM, 09th Apr                     SAHEB                    Okay, thank you. Have a good day.           02:59 PM, 09th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:00 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021444