Subject: Ticket Assigned - Conversation with smsaeed_sms
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 10:54:51 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with smsaeed_sms smsaeed_sms                    Hello           02:27 PM, 09th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           02:34 PM, 09th Apr                     smsaeed_sms                    On 3 November I did chat regarding           02:35 PM, 09th Apr                     smsaeed_sms                    sofa I have got lint           02:35 PM, 09th Apr                     smsaeed_sms                    All got lint and till now no one contact me           02:35 PM, 09th Apr                     smsaeed_sms                    You can see the previous chat           02:36 PM, 09th Apr                     smsaeed_sms                             02:37 PM, 09th Apr                     smsaeed_sms                             02:38 PM, 09th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:39 PM, 09th Apr                     smsaeed_sms                    Hello !           02:39 PM, 09th Apr                   Reena                   We request you to share with us clear photo of the bill and screenshot showing the damage part.           02:39 PM, 09th Apr                     smsaeed_sms                    Already sent now           02:40 PM, 09th Apr                   Reena                   We would like to inform you that the damage part is not visible in screenshot, we would request you to please share us screenshot showing the damage part.           02:42 PM, 09th Apr                     smsaeed_sms                    I tried several times to take better pictures but the lint doesn’t show clear in photos           02:43 PM, 09th Apr                     smsaeed_sms                    All sofas got hard lint           02:43 PM, 09th Apr                   Reena                   We will escalate your order cancellation request to the concern team and will be in touch with you asap to assist you in resolving this concern.           02:44 PM, 09th Apr                   Reena                   Please allow us some time to do a needful.           02:44 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:45 PM, 09th Apr                     smsaeed_sms                    Sorry what cancellation ?           02:45 PM, 09th Apr                     smsaeed_sms                    no repair ?           02:46 PM, 09th Apr                     smsaeed_sms                    How long do will it take to sort it out and contact me ? As I informed you before that my previous request was in 3 November 2022 and till today no one reached me !           02:47 PM, 09th Apr                     smsaeed_sms                    Hello !           02:49 PM, 09th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:49 PM, 09th Apr                     smsaeed_sms                    Ok, thanks for understanding           02:49 PM, 09th Apr                     smsaeed_sms                    appreciate           02:49 PM, 09th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:51 PM, 09th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           02:54 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021397