Subject: Ticket Assigned - Conversation with Ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 13:31:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Ayesha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Ayesha Bot:  Hi Ayesha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502316387 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  ?? Agent:  Good Afternoon Ayesha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Ayesha, I have not received a response from you still, please confirm if we are still connected? Customer:  Yes Customer:  Hello? Customer:  I have send an email to you guys with wrong items received Customer:  Check and revert back asap Agent:  We would request you to please elaborate your concern Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Ayesha, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            05:16 PM, 08th Apr                   Reena                   Good Afternoon Ayesha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           05:19 PM, 08th Apr                     Ayesha                    Hey           05:20 PM, 08th Apr                     Ayesha                    I received wrong items in my online order           05:20 PM, 08th Apr                     Ayesha                    I have send an email to [email-masked] too           05:20 PM, 08th Apr                     Ayesha                    Have received any response           05:20 PM, 08th Apr                     Ayesha                    I want these items exchanged asap           05:21 PM, 08th Apr                     Ayesha                    Order number: 9424754989           05:21 PM, 08th Apr                   Reena                   It will just take a moment to check the details for you.           05:21 PM, 08th Apr                     Ayesha                    Okay           05:22 PM, 08th Apr                   Reena                   We would request you to please share with us the images and item name which you have received wrong           05:22 PM, 08th Apr                     Ayesha                             05:23 PM, 08th Apr                     Ayesha                    I received: rimmel rose vanilla instead of vanilla           05:24 PM, 08th Apr                     Ayesha                    I received 32h loreal foundation instead of 24h           05:24 PM, 08th Apr                     Ayesha                             05:25 PM, 08th Apr                     Ayesha                    I need an exchange of these items Asap           05:25 PM, 08th Apr                   Reena                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           05:26 PM, 08th Apr                     Ayesha                    Okay           05:26 PM, 08th Apr                     Ayesha                    So?           05:26 PM, 08th Apr                   Reena                   We regret to inform you that exchange is not possible. However we will create a return request and you will get refund. Meanwhile you can place a new order for the same item which you have ordered.           05:27 PM, 08th Apr                     Ayesha                    Okay sure           05:27 PM, 08th Apr                   Reena                   We have created a return request for the items which you have received wrong  under the order id 9424754989. You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           05:29 PM, 08th Apr                     Ayesha                    Okay thankyou           05:30 PM, 08th Apr                   Reena                   The request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           05:30 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:30 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:31 PM, 08th Apr                     Ayesha                    Thankyou           05:31 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6015680