Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 13:15:48 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424595583 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            04:49 PM, 08th Apr                     Hi                    But I when I can get my order           04:50 PM, 08th Apr                     Hi                    I want my order back in just 1 or 2 days           04:50 PM, 08th Apr                     Hi                    And I don’t want my order to be cancelled           04:51 PM, 08th Apr                     Hi                    Where are u           04:54 PM, 08th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:56 PM, 08th Apr                     Hi                    Hi           04:57 PM, 08th Apr                     Hi                    I don’t want my order to be canceled           04:57 PM, 08th Apr                     Hi                    And when am I going to get my order back           04:58 PM, 08th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           05:02 PM, 08th Apr                   Reena                   We would like to inform you regarding the order id 9424595583 that as per the tracking you have rejected the order.           05:02 PM, 08th Apr                   Reena                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           05:02 PM, 08th Apr                   Reena                   We would request you to please confirm with us that you have been contacted by the courier agent or not.           05:03 PM, 08th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           05:06 PM, 08th Apr                     Hi                    Yes           05:08 PM, 08th Apr                   Reena                   Please confirm with us that you have been contacted by the courier agent or not.           05:11 PM, 08th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 08th Apr                   Reena                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           05:13 PM, 08th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           05:14 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6015591