Subject: Ticket Assigned - Conversation with Jenny Rose
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 13:12:13 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jenny Rose Jenny Rose                    Customer:  I want to exchange 1item.. i.received  it today but there is little damage on the desing Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Jenny rose, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            04:49 PM, 08th Apr                     Jenny Rose                    https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/21b5511e21073143dbb8002da0a010d471baaaf0/68598261b15a6f9d6e7ad0711ae98ad5f3072f4c/352ae31a1def07b1b09c780be3e3fce610141895           04:50 PM, 08th Apr                     Jenny Rose                    Please check the video i attach           04:51 PM, 08th Apr                   Reena                   Good Afternoon Jenny, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:55 PM, 08th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           04:59 PM, 08th Apr                     Jenny Rose                    I have received my order today but the doll shoes there is q little damage..           04:59 PM, 08th Apr                     Jenny Rose                    Can i exchange it in ras al kaimah center point           04:59 PM, 08th Apr                   Reena                   We are unable to locate your order id, kindly share with us your order id.           05:05 PM, 08th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           05:07 PM, 08th Apr                   Reena                   Jenny, I have not received a response from you still, please confirm if we are still connected?           05:10 PM, 08th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           05:11 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6015570