Subject: Ticket Assigned - Conversation with Murtaza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 12:15:27 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Murtaza Murtaza                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Murtaza Bot:  Hi Murtaza, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0557518875            03:55 PM, 08th Apr                     Murtaza                    Hello i have just one complaint about the last purchase           03:58 PM, 08th Apr                     Murtaza                    There?           04:01 PM, 08th Apr                   Reena                   Good Afternoon Murtaza, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:01 PM, 08th Apr                   Reena                   We would request you to please elaborate your concern           04:02 PM, 08th Apr                     Murtaza                    I have purchase one trouser of kappa brand back 2 months ago, first time i wear it, it got rough (means cloth is mot of good qulaity), even i use it first time (didnot wash it)           04:03 PM, 08th Apr                     Murtaza                             04:05 PM, 08th Apr                     Murtaza                             04:06 PM, 08th Apr                   Reena                   We see that you are contacting us regarding the order id 9414765269           04:06 PM, 08th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           04:07 PM, 08th Apr                     Murtaza                    I am regulat customer of centerpoint, b4 qulaity was good           04:07 PM, 08th Apr                     Murtaza                    Last time one traouser/dress paint color was fadded after few washes           04:07 PM, 08th Apr                     Murtaza                    But i did complaint no this time again happen, even if u buy from 1 to 10 shop,still u can use that item for few months , it           04:09 PM, 08th Apr                   Reena                   We would like to offer you a AED 20 compensation voucher for the inconvenience caused.           04:10 PM, 08th Apr                     Murtaza                    Thanks           04:10 PM, 08th Apr                     Murtaza                    I donot want to create trouble wallah           04:10 PM, 08th Apr                   Reena                   Please confirm if you do accept it.           04:10 PM, 08th Apr                     Murtaza                    I just ezxpecting good quality from u           04:11 PM, 08th Apr                     Murtaza                    Anyhow thanks. Yes u can add in my wallet or just send me voucher           04:12 PM, 08th Apr                     Murtaza                    I will be greatfull to u, as u atleast listen ur customers and compensate in some way           04:12 PM, 08th Apr                   Reena                   We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           04:13 PM, 08th Apr                   Reena                   We will forward your voucher preparation request to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:13 PM, 08th Apr                   Reena                   Please allow us some time to do a needful.           04:14 PM, 08th Apr                     Murtaza                    Many thanks           04:14 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:14 PM, 08th Apr                     Murtaza                    Thats all for now           04:14 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:14 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6015092