Subject: Ticket Assigned - Conversation with Mohammad Amir
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 12:12:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammad Amir Mohammad Amir                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Mohammad Amir, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:52 PM, 08th Apr                     Mohammad Amir                    Hi I have credit note so I want to use that one but I don't know how to use with online can you help me for this?           03:57 PM, 08th Apr                     Mohammad Amir                    ?           03:59 PM, 08th Apr                   Reena                   Good Afternoon Mohammed, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           04:01 PM, 08th Apr                     Mohammad Amir                    Hi I have credit note so I want to use that one but I don't know how to use with online can you help me for this?           04:03 PM, 08th Apr                     Mohammad Amir                    Hi Reena just need to know how I can use credit note online           04:03 PM, 08th Apr                   Reena                   We would request you to please confirm with us that you have received this shukran credit note against online purchase or offline purchase.           04:04 PM, 08th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           04:07 PM, 08th Apr                     Mohammad Amir                    Online           04:07 PM, 08th Apr                     Mohammad Amir                    Your response is coming very late           04:08 PM, 08th Apr                   Reena                   We would like to inform you that the voucher code you need to apply in promo code section at checkout.           04:09 PM, 08th Apr                     Mohammad Amir                    Ok thanks           04:09 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:11 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           04:12 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6015067