Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 12:05:24 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            03:36 PM, 08th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:39 PM, 08th Apr                     Hi                    Hi? Why you guys are so annoying? Firstly your guys cancel my nyx setting spray and now you have sent me wrong foundation? I’ve orderd VANILLA 160 and you guys have send 150 rose vanilla? Why???           03:39 PM, 08th Apr                     Hi                             03:40 PM, 08th Apr                   Reena                   It will just take a moment to check the details for you.           03:42 PM, 08th Apr                     Hi                    ?           03:45 PM, 08th Apr                     Hi                    I want vanilla 160 which I’ve ordered           03:48 PM, 08th Apr                     Hi                    This is really not done!           03:48 PM, 08th Apr                     Hi                    You guys are brand!!! Even local ones are far better your you!           03:49 PM, 08th Apr                     Hi                    Extremely disappointed           03:49 PM, 08th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           03:50 PM, 08th Apr                     Hi                    If you can’t handle sale then please don’t go for this!           03:50 PM, 08th Apr                     Hi                    No! I won’t!!! You guys are pathetic!           03:50 PM, 08th Apr                     Hi                    I want vanilla 160           03:51 PM, 08th Apr                     Hi                    And a quick reply!           03:51 PM, 08th Apr                     Hi                    Resolve is ASAP!           03:51 PM, 08th Apr                   Reena                   We regret to inform you that we will not be able to send the correct item. However, we will create your return request for the wrong item which you have received           03:52 PM, 08th Apr                     Hi                    Pathetic you guys!           03:53 PM, 08th Apr                     Hi                    Ok make it!!           03:53 PM, 08th Apr                     Hi                    Fast!           03:53 PM, 08th Apr                     Hi                    Or send me some emali or anything so i can go to the centrepoint and chnges it myself           03:55 PM, 08th Apr                   Reena                    We would like to inform you that we have processed the refund of amount (AED 28) on 8/4/2023 against the wrong item you have received and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:59 PM, 08th Apr                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           03:59 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:01 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:04 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6014981