Subject: Ticket Assigned - Conversation with Guest
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 11:10:59 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Customer:  Maddy Bot:  Hi , what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424988580 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040823002827     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  562480432            02:46 PM, 08th Apr                     Guest                    Ok           02:46 PM, 08th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           02:50 PM, 08th Apr                     Guest                    Hi Reena           02:50 PM, 08th Apr                     Guest                             02:50 PM, 08th Apr                     Guest                    I am expecting this order to be delivered today. However I neither received an email update on this order nor the tracking ID provided in the above link is working           02:52 PM, 08th Apr                     Guest                    Can you please confirm if I can expect the order to be delivered today as confirmed in the above screenshot           02:53 PM, 08th Apr                     Guest                    I have been trying to connect with an agent since this morning           02:54 PM, 08th Apr                     Guest                    To get the order status but I haven’t received any support yet           02:54 PM, 08th Apr                     Guest                    Are you still with me?           02:54 PM, 08th Apr                   Reena                   It will just take a moment to check the details for you.           02:55 PM, 08th Apr                     Guest                    Ok           02:57 PM, 08th Apr                   Reena                   We would like to inform you that your order has been shipped now. They are closely working on your package to get it delivered to you as soon as possible.  ​           02:58 PM, 08th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP040823002827 with tracking id FP040823002827           02:58 PM, 08th Apr                     Guest                             03:00 PM, 08th Apr                     Guest                    I clicked on the link above and it states tracking not found           03:01 PM, 08th Apr                     Guest                    Can you please confirm if it will be delivered today?           03:01 PM, 08th Apr                   Reena                   As we have checked you have placed the order on Apr 8, 2023 and it should be delivered today.           03:03 PM, 08th Apr                   Reena                   If you do not receive your order till 10 pm, please do let us know. We will do the needful.           03:03 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:03 PM, 08th Apr                     Guest                    Ok, thank you           03:04 PM, 08th Apr                     Guest                    Can you please send an email confirmation to [email-masked] on this order           03:05 PM, 08th Apr                   Reena                   We will let you know the update regarding the order on your e-mail id.           03:06 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:06 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           03:10 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6014500