Subject: Ticket Assigned - Conversation with Deepti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 10:26:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Deepti Deepti                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Deepti Bot:  Hi Deepti, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563211989            02:08 PM, 08th Apr                     Deepti                    Okay           02:09 PM, 08th Apr                   Reena                   Good Afternoon Deepti, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:13 PM, 08th Apr                     Deepti                    Hello Reena           02:15 PM, 08th Apr                     Deepti                    Csn you kindly help me with the refund info for my order no. 9424216765           02:15 PM, 08th Apr                     Deepti                    Hello           02:16 PM, 08th Apr                     Deepti                    ??           02:17 PM, 08th Apr                   Reena                   It will just take a moment to check the details for you.           02:17 PM, 08th Apr                     Deepti                    Sure           02:18 PM, 08th Apr                     Deepti                    Anything           02:21 PM, 08th Apr                   Reena                   We would like to inform you that for the return request for order No.9424216765​, the return product has been collected from your side and it has now reached the warehouse.           02:22 PM, 08th Apr                     Deepti                    Okay. That is great. Then I should expect my refund by Monday Max. ?!!..           02:23 PM, 08th Apr                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           02:23 PM, 08th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:24 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:24 PM, 08th Apr                     Deepti                    No that was all. Thank you.           02:24 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:25 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6014139