Subject: Ticket Assigned - Conversation with Basit
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 10:21:27 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Basit Basit                    Hi           02:08 PM, 08th Apr                     Basit                    I have ordered something and i choose one of  the pickup points to collect my order. This morning I received a text message from max that order is ready for collection go and collect the order from store but in the app it is showing processing can you please tell me the status that if i go now i can collect my order or not           02:10 PM, 08th Apr                   Reena                   Good Afternoon Basit, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:13 PM, 08th Apr                     Basit                    ????           02:13 PM, 08th Apr                   Reena                   It will just take a moment to check the details for you.           02:15 PM, 08th Apr                     Basit        
             Ok mam thanks           02:16 PM, 08th Apr                   Reena                   We see that you are contacting us regarding the order id 9425057456           02:16 PM, 08th Apr                     Basit                    Yes           02:16 PM, 08th Apr                   Reena                   Your order ID 9425057456 is now ready for collection. Kindly make sure to have your Emirates ID or Passport, during the pickup.           02:17 PM, 08th Apr                   Reena                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           02:17 PM, 08th Apr                   Reena                   If you do not receive SMS to collect your order you can consider this conversation as order confirmation           02:17 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:17 PM, 08th Apr                     Basit            
         Ok mam thank you so much           02:17 PM, 08th Apr                     Basit                    Thanks alot           02:18 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:21 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6014086