Subject: Ticket Assigned - Conversation with ?? Samah Ragab ??
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 09:18:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?? Samah Ragab ?? ?? Samah Ragab ??                    Hi           12:55 PM, 08th Apr                     ?? Samah Ragab ??                             12:56 PM, 08th Apr                     ?? Samah Ragab ??                    I did not receive an update yet regarding my order!!!!           12:56 PM, 08th Apr                     ?? Samah Ragab ??                    Hi           12:56 PM, 08th Apr                   Reena                   Good Afternoon Samah, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:59 PM, 08th Apr                     ?? Samah Ragab ??                    Hi           01:00 PM, 08th Apr                     ?? Samah Ragab ??                    I did not receive an update yet regarding my order!!!!           01:00 PM, 08th Apr                     ?? Samah Ragab ??                             01:0
 0 PM, 08th Apr                     ?? Samah Ragab ??                    Your team keeps promising that they will contact the warehouse to ship the items and the items have not been shipped yet!           01:00 PM, 08th Apr                   Reena                   It will just take a moment to check the details for you.           01:05 PM, 08th Apr                     ?? Samah Ragab ??                    Ok           01:07 PM, 08th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           01:10 PM, 08th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           01:10 PM, 08th Apr                   Reena                   Please allow us some time to do a needful.           01:10 PM, 08th Apr                     ?? Samah Ragab ??                    Will I get the order 
 this time?           01:10 PM, 08th Apr                     ?? Samah Ragab ??                    Or will it be delayed further?           01:10 PM, 08th Apr                   Reena                   We will let you know the update on your e-mail id           01:11 PM, 08th Apr                     ?? Samah Ragab ??                    Please treat this as urgent           01:13 PM, 08th Apr                     ?? Samah Ragab ??                    And I would like an update very soon, there's too much delay already           01:13 PM, 08th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           01:15 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:16 PM, 08th Apr                     ?? Samah Ragab ??                    Thats ok           01:17 P
 M, 08th Apr                     ?? Samah Ragab ??                    Waiting for the update soon           01:17 PM, 08th Apr                     ?? Samah Ragab ??                    Thank you           01:17 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:17 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013624