Subject: Ticket Assigned - Conversation with Muneeb
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 09:16:32 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muneeb Muneeb                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Muneeb, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hlo Agent:  Good afternoon Muneeb, Thank you for contacting Splash. My name is Hamza, I will be happy to help you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:48 PM, 08th Apr                     Muneeb                    Hi           12:48 PM, 08th Apr                   Reena                   Good Afternoon Muneeb, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           12:49 PM, 08th Apr                     Muneeb                    Hey           12:50 PM, 08th Apr                     Muneeb                    I just want to know if i can cash on delivery with my namshi refund amount?           12:50 PM, 08th Apr                     Muneeb                    Pay*           12:51 PM, 08th Apr                     Muneeb                    There is item pending for return if i order they other size can i pay here itself. ?           12:53 PM, 08th Apr                     Muneeb                    Hi           12:57 PM, 08th Apr                   Reena                   We would like to inform you that you can only use your refund amount before placing the order after getting refund,           01:02 PM, 08th Apr                     Muneeb                    Hi           01:03 PM, 08th Apr                     Muneeb                    Okey leave it           01:03 PM, 08th Apr                     Muneeb                    Can you make today itself a pick up for me           01:04 PM, 08th Apr                     Muneeb                    They item still not picked           01:04 PM, 08th Apr                   Reena                   We see that you are contacting us regarding the order id 9424712529           01:04 PM, 08th Apr                     Muneeb                    I need today itself to be picked and refunded soon as possible.           01:04 PM, 08th Apr                   Reena                   We will escalate your query regarding returns collection to the concern team and will be in touch with you asap to assist you in resolving this concern.           01:05 PM, 08th Apr                   Reena                   Please allow us some time to do a needful.           01:05 PM, 08th Apr                     Muneeb                    Guys why you take too much time to reply. ?           01:06 PM, 08th Apr                     Muneeb                    Okey today itself arrange me pick up please.           01:07 PM, 08th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:10 PM, 08th Apr                     Muneeb                    Ok           01:12 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:13 PM, 08th Apr                     Muneeb                    Nothing           01:14 PM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           01:16 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013613