Subject: Ticket Assigned - Conversation with Gladis
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 09:13:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gladis Gladis                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Gladis Bot:  Hi Gladis, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7825081574 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 08/04/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  009135465227            12:46 PM, 08th Apr                   Reena                   Good Afternoon Gladis, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:47 PM, 08th Apr                     Gladis                    Hii           12:48 PM, 08th Apr                   Reena                   We see that you are contacting us regarding the order id 7825081574           12:48 PM, 08th Apr                     Gladis                    I have placed an order as today we have our important function midnight           12:48 PM, 08th Apr                     Gladis                    My husband just went to collect the order but it seems that it's not yet ready           12:49 PM, 08th Apr                     Gladis                    Ma'am I would request you if I could get the dress by at least 1:00           12:49 PM, 08th Apr                     Gladis                    Since as it was written today I thought I might get it now... Please help me with this           12:50 PM, 08th Apr                   Reena                   We see that you have placed the order on Apr 8, 2023 and according to the order details it should be ready for collection today as your expected collection date is Apr 8, 2023.           12:51 PM, 08th Apr                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days.           12:51 PM, 08th Apr                     Gladis                    Ohh now what I can do as I want it today           12:52 PM, 08th Apr                   Reena                   You’ll receive an SMS and e-mail as soon as possible your order will be ready for collection           12:52 PM, 08th Apr                     Gladis                    And the estimated date was today           12:52 PM, 08th Apr                     Gladis                    Because of which I ordered           12:52 PM, 08th Apr                     Gladis                    It will be of no use if I don't get it today for the important function           12:53 PM, 08th Apr                   Reena                   We will try to make your order ready for collection as soon as possible.           12:55 PM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:55 PM, 08th Apr                     Gladis                    Today ..pls let me know otherwise I have to cancel           12:55 PM, 08th Apr                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:59 PM, 08th Apr                   Reena                   Please allow us some time to do a needful.           12:59 PM, 08th Apr                     Gladis                    What is the cancellation procedure           01:00 PM, 08th Apr                   Reena                   We would request you to please confirm with us if you want us to cancel your order id 7825081574           01:01 PM, 08th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:02 PM, 08th Apr                     Gladis                    If I am not receiving it today then better I cancel the order           01:03 PM, 08th Apr                     Gladis                    Please let me know           01:05 PM, 08th Apr                     Gladis                    Hellooo           01:07 PM, 08th Apr                   Reena                   We would request you to please confirm with us if want to cancel the order, we will cancel your order on your behalf           01:08 PM, 08th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:11 PM, 08th Apr                   Reena                   Gladis, I have not received a response from you still, please confirm if we are still connected?           01:12 PM, 08th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           01:12 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013592