Subject: Ticket Assigned - Conversation with Anwar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 06:00:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anwar Anwar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Anwar Bot:  Hi Anwar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425049605 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0523186467            09:41 AM, 08th Apr                     Anwar                    My first order I applied with coupon code 15CP had a payment issue leads to cancellation of the order, when I tried to place order again coupon code 15CP not working had           09:44 AM, 08th Apr                     Anwar                    My first order I applied with coupon code 15CP had a payment issue leads to cancellation of the order, when I tried to place order again coupon code 15CP not working           09:44 AM, 08th Apr                   Reena                   Good Morning Anwar, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:46 AM, 08th Apr                     Anwar                    Hi Reena           09:47 AM, 08th Apr                     Anwar                    My first order I applied with coupon code 15CP had a payment issue leads to cancellation of the order, when I tried to place order again coupon code 15CP not working           09:47 AM, 08th Apr                   Reena                   It will just take a moment to check the details for you.           09:50 AM, 08th Apr                     Anwar                    Sure           09:50 AM, 08th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           09:52 AM, 08th Apr                   Reena                   We would like to offer you a AED 10 compensation voucher for the inconvenience caused.           09:53 AM, 08th Apr                   Reena                   Please confirm if you do accept it.           09:53 AM, 08th Apr                     Anwar                    Thanks           09:53 AM, 08th Apr                     Anwar                    Go ahead           09:53 AM, 08th Apr                   Reena                   We will forward your voucher preparation request to the concern team and will be in touch with you asap to assist you in resolving this concern.           09:55 AM, 08th Apr                   Reena                   Please allow us some time to do a needful.           09:55 AM, 08th Apr                     Anwar                    Sure           09:55 AM, 08th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:57 AM, 08th Apr                     Anwar                    No Thanks           09:57 AM, 08th Apr                     Anwar                    Bye           09:57 AM, 08th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           09:59 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6012778