Subject: Ticket Assigned - Conversation with ام احمد
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 12:25:55 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ام احمد ام احمد                    Hi           04:07 PM, 07th Apr                     ام احمد                    I want to change same items           04:07 PM, 07th Apr                     ام احمد                    And this the order number 9424232272           04:08 PM, 07th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           04:08 PM, 07th Apr                     ام احمد                             04:08 PM, 07th Apr                     ام احمد                    The size of this T-shirt too big           04:09 PM, 07th Apr                     ام احمد                    This one too big ??‍♀️  I want smaller than this size           04:10 PM, 07th Apr                   Reena                   We see that you are contacting us regarding the order id 9424232272           04:11 PM, 07th Apr                     ام احمد                    This 2 item needs to be changed           04:11 PM, 07th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           04:15 PM, 07th Apr                   Reena                   We will escalate your query regarding the order status to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:16 PM, 07th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update when your order status will be updated.           04:16 PM, 07th Apr                     ام احمد                    I have ordered on line from max application           04:16 PM, 07th Apr                     ام احمد                    Noted           04:17 PM, 07th Apr                   Reena                   We would like to inform you that you will not be able to exchange your items at the store, as your order has not been updated           04:17 PM, 07th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:18 PM, 07th Apr                     ام احمد                    Why ?           04:19 PM, 07th Apr                   Reena                   As your order status has not been updated they will not be able to initiate the exchange, we would request you to please give us some time to do a needful.           04:22 PM, 07th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:24 PM, 07th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:25 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008979