Subject: Ticket Assigned - Conversation with Esra okdeh
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 12:24:10 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Esra okdeh Esra okdeh                    Good afternoon           04:06 PM, 07th Apr                     Esra okdeh                    I received an order couple of days ago and i want to refund it           04:07 PM, 07th Apr                     Esra okdeh                    I ordered buly the application           04:07 PM, 07th Apr                   Reena                   Good Afternoon Esra, Thank you for contacting Max. This is Reena, I will be happy to assist you.           04:08 PM, 07th Apr                     Esra okdeh                    Am trying to make a refund request from the app but am not able to           04:08 PM, 07th Apr                   Reena                   It will just take a moment to check the details for you.           04:08 PM, 07th Apr                     Esra okdeh                    Ok           04:09 PM, 07th Apr           
         Reena                   We see that you are contacting us regarding the order id 9423403760           04:09 PM, 07th Apr                     Esra okdeh                    Do u need the order no ?           04:09 PM, 07th Apr                     Esra okdeh                    Yes           04:09 PM, 07th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           04:11 PM, 07th Apr                     Esra okdeh                    Its ok           04:11 PM, 07th Apr                   Reena                   We will escalate your query regarding the order status to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:11 PM, 07th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update when your order status will be updated.           04:12 PM, 07th Apr                   Reena                   Please let us know
  if we can assist you any other queries.           04:12 PM, 07th Apr                     Esra okdeh                    Cant u make a refund request for me ?           04:12 PM, 07th Apr                   Reena                   We regret to inform you that if we will create a return request from our end without marking the order as delivered. You will not get your shukran points for this order.           04:18 PM, 07th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:19 PM, 07th Apr                     Esra okdeh                    No thanks           04:20 PM, 07th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:23 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008973