Subject: New Reply Received - Order#9423056496
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 11:00:53 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order#9423056496  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Splash customer service </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I had requested to collect from my office location in ajman ..But the driver still called me from my home location ??</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please advise how this happened ?</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#767171;letter-spacing:1.5pt'>Best Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:18.75pt"><b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#000099;letter-spacing:1.5pt'>Nipin Narayan </span></b></div>
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<b><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>Address</span></b><b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'> :</span></b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'> </span><a href="https://g.page/infinity-logistics-fze?share" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>Ajman Freezone, Gate 1, Warehouse C1-34/35 , UAE</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'> </span><b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'></span></b>
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<b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>Office</span></b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>: </span><a href="mailto:+9716%205276870" target="_blank" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>+9716 5276870</span></a><span style="font-size:7.0pt"> </span><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'> | <b>Email : </b></span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>[email-masked]</span></a><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>  </span>
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<b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>Cell</span></b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'> : </span><a href="mailto:+97155%203003767" target="_blank" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>+97155 3003767</span></a><span style="font-size:7.0pt">  </span><b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'> </span></b><span style='font-size:7.0pt;font-family:"Helvetica",sans-serif;color:#7A7A93'>| <b>Website : </b><u><a href="http://www.infinitylogisticsme.com/" rel="noreferrer"><span style="color:blue">www.infinitylogisticsme.com</span></a></u></span>
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<a href="https://www.instagram.com/infinitylogisticsfze_ajman/" target="_blank" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#2C1DEB;letter-spacing:1.5pt;text-decoration:none'><img width="22" height="22" style="width:.225in;height:.225in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjgwOTEwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5EMxzWgEUMw54yJpRwGTcUhNCRpNu6Wux11cdOhFzwM" data-id="2044016809109" alt="Instagram"></span></b></a><a href="https://www.facebook.com/infinitylogisticsme" target="_blank" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#2C1DEB;letter-spacing:1.5pt;text-decoration:none'><img width="22" height="22" style="width:.225in;height:.225in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjgwOTExMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AxLFb56TCfwaq-DknLr3e6syjpRSGZQDuQmppdJ32Q4" data-id="2044016809110" alt="Facebook"></span></b></a><a href="https://www.linkedin.com/company/infinitylogisticsfze" target="_blank" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#2C1DEB;letter-spacing:1.5pt;text-decoration:none'><img width="22" height="22" style="width:.225in;height:.225in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjgwOTExMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4Jbz3dHqgHxCksrw16A2sbERLifoPk3TN1mrEOif6a8" data-id="2044016809111" alt="LinkedIn"></span></b></a><span style="font-size:10.0pt;color:#2C1DEB"> </span>
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<div>From:<span lang="EN-US"> Splash &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, April 7, 2023 2:20 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Order#9423056496</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5985373</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5985373<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Reena kumari : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nipin,<br><br>Thank you for contacting Splash.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that your order status has been updated.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If you want us to create a return request on your behalf, please get back to us with items name.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you,<br>Splash support team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5985373:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985373