Subject: Ticket Assigned - Conversation with Kath Castillo
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 11:04:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kath Castillo Kath Castillo                    SERIOUSLY WHERE IS THIS. IT WAS OUT FOR DELIVERY SINCE 12AM?           02:47 PM, 06th Apr                   Reena                   Good Afternoon Kath, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           02:48 PM, 06th Apr                   Reena                   It will just take a moment to check the details for you.           02:51 PM, 06th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:52 PM, 06th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           02:52 PM, 06th Apr                   Reena                   Please allow us some time to do a 
 needful.           02:52 PM, 06th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:52 PM, 06th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           02:54 PM, 06th Apr                     Kath Castillo                    WHEN?!!!!!           02:54 PM, 06th Apr                     Kath Castillo                    WHEN ARE YOU PLANNING TO DELIVER!!!!           02:54 PM, 06th Apr                     Kath Castillo                    ARE YOU REALLY MAKING ME MORE MAD!           02:55 PM, 06th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:55 PM, 06th Apr                     Kath Castillo                    WHAT ASSURANCE ARE YOU GIVING ME THAT THIS WILL BE DELIVERED TODAY?!!!           02:55 PM, 06th Apr  
                    Kath Castillo                    YOU ALL ARE MAKING THIS DIFFICULT           02:56 PM, 06th Apr                     Kath Castillo                    YOU ARE ALL FULL OF SCRIPTED LINES SERIOUSLY           02:56 PM, 06th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           02:56 PM, 06th Apr                     Kath Castillo                    THIS IS AGAIN SCRIPTED           02:56 PM, 06th Apr                     Kath Castillo                    WOW           02:56 PM, 06th Apr                     Kath Castillo                    REALLY           02:56 PM, 06th Apr                   Reena                   We will escalate to our concern team to expedite the delivery, please allow us some time to do a needful.           02:58 PM, 06th Apr                     Kath Castillo                    HOW MUCH MORE TIME! YOU SHOULDVE DELIVER
 ED THAT YESTERDAY           02:58 PM, 06th Apr                     Kath Castillo                    AM I NOT GETTING ANY COMPENSATION WITH YOUR INEFFICIENCY           02:58 PM, 06th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you.           03:01 PM, 06th Apr                   Reena                   Please confirm with us if you want us to arrange a call from our management.           03:02 PM, 06th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:03 PM, 06th Apr                   Reena                   Kath, I have not received a response from you still, please confirm if we are still connected?           03:04 PM, 06th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Babyshop in case of any unanswered query.           03:04 P
 M, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6002184