Subject: Ticket Assigned - Conversation with ??‍?Daupadee Kulasekara??‍?
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 10:31:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ??‍?Daupadee Kulasekara??‍? ??‍?Daupadee Kulasekara??‍?                    Hello           02:23 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                    Is it possible to cancel my order which was placed today morning?           02:24 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                    the items are not shipped yet. Still under processing           02:24 PM, 06th Apr                   Reena                   Good Afternoon Daupadee, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:24 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                             02:24 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                    These are the details           02:25 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                    https://www.maxfashion.com/ae/en/my-account/order/9424595985?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en           02:25 PM, 06th Apr                   Reena                   It will just take a moment to check the details for you.           02:26 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                    Sure. Take your time.           02:27 PM, 06th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order as your order is ready to shipped now.           02:28 PM, 06th Apr                   Reena                   However, we would request you to not accept the delivery of your order.           02:28 PM, 06th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:28 PM, 06th Apr                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:28 PM, 06th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:28 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                    Do I need to do any thing from my end apart from asking the courier agent?           02:30 PM, 06th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:30 PM, 06th Apr                     ??‍?Daupadee Kulasekara??‍?                    As in entering any request to cancel the order?           02:30 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6001918