Subject: Ticket Assigned - Conversation with Hai
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 10:11:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hai Hai                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Hai Bot:  Hi Hai, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424365859 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC040523004602     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556117003            02:02 PM, 06th Apr                     Hai                    Why my order was unable to delivery. They did not even contact me. Before that they cancelled my order           02:03 PM, 06th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           02:07 PM, 06th Apr                     Hai                    What happened to my order           02:08 PM, 06th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:09 PM, 06th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           02:09 PM, 06th Apr                     Hai                    OK thankyou.. Please I don't want to hear any negative messages like unable to deliver even after sending location           02:10 PM, 06th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:10 PM, 06th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:10 PM, 06th Apr                     Hai                    OK.. Thank you           02:11 PM, 06th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           02:11 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6001772