Subject: Ticket Assigned - Conversation with Umm E Maryam
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 10:10:13 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Umm E Maryam Umm E Maryam                    Hi           01:50 PM, 06th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:51 PM, 06th Apr                     Umm E Maryam                    Actually i ordered yesterday to pair of shoes           01:52 PM, 06th Apr                     Umm E Maryam                    I received today           01:52 PM, 06th Apr                     Umm E Maryam                    One shoe has scratch           01:53 PM, 06th Apr                   Reena                   We see that you are contacting us regarding the order id 9424460563           01:53 PM, 06th Apr                     Umm E Maryam                             01:53 PM, 06th Apr                     Umm E Maryam                    Yes           01:53
  PM, 06th Apr                     Umm E Maryam                    I just need an exchange           01:54 PM, 06th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you.           01:54 PM, 06th Apr                   Reena                   We understand that you wish to exchange your item. Please know that in order to exchange the item.           01:55 PM, 06th Apr                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           01:55 PM, 06th Apr                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           01:55 PM, 06th Apr                     Umm E Maryam                    Could it possible online           01:56 PM, 06th Apr 
                   Reena                   If you want to return your item please confirm with us, we will create a return request on your behalf.           01:56 PM, 06th Apr                     Umm E Maryam                    I am asking about exchange  , is it possible online ?           01:57 PM, 06th Apr                     Umm E Maryam                    Just bring me the new pair of shoes and take it back           01:57 PM, 06th Apr                   Reena                   We would like to inform you that it is not possible to exchange online, we would request you to please visit the store to exchange the product.           01:57 PM, 06th Apr                     Umm E Maryam                    Ok then make a return request           01:58 PM, 06th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9424460563 on 6/4/2023 and the request will be received by the transportation partner within 2-5 working
  days.           02:00 PM, 06th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           02:00 PM, 06th Apr                     Umm E Maryam                    Only make for the one shoe           02:00 PM, 06th Apr                     Umm E Maryam                    Because other is fine           02:00 PM, 06th Apr                   Reena                   We have created a return request for the item Glitter Textured Ballerina Shoes with Hook and Loop Closure           02:00 PM, 06th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:00 PM, 06th Apr                     Umm E Maryam                    Yeah ok           02:00 PM, 06th Apr                     Umm E Maryam                    Fine but it is very inconvenient for me           02:01 PM, 06th Apr  
                    Umm E Maryam                    I ordered it on promotion           02:01 PM, 06th Apr                     Umm E Maryam                    On free delivery           02:01 PM, 06th Apr                     Umm E Maryam                    I should get some promotional code so i can order it again           02:02 PM, 06th Apr                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           02:04 PM, 06th Apr                     Umm E Maryam                    Ok           02:04 PM, 06th Apr                   Reena                   We would like to inform you that the delivery charges are free on all orders now, you can place a new order.           02:07 PM, 06th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:08 PM, 06th Apr                     Umm E Maryam                    No thanks           0
 2:08 PM, 06th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:09 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6001764