Subject: New Reply Received - WWD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 15:56:24 +0000

Hi Reena kumari,  The customer has responded to the ticket.  WWD  Ticket comment <div dir="auto">Yes the issue was eventually fixed by my husband as we got tired of waiting for a response from centrepoint about an exchange. We escalated our concerns with DED about the companys inability to provide basic consumer rights. </div>
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<div dir="auto">The customer service surrounding the returns/ exchange process has been diabolical. All i wanted was to speak to someone regarding my issue and instead i had to submit multiple emails and messages and nobody ever responded for 21 days!! </div>
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<div dir="auto">I do hope that some lessons are learned and things can change in the future for this department.</div>
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<div dir="auto">Yours Sincerely </div>
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<div dir="auto">Nicola Cairns.</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 5, 2023 4:12:38 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5839486] - WWD
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<div dir="ltr">Hi Nicola,<br>
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Thank you for contacting Centrepoint.<br>
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We sincerely apologies for the inconvenience caused to you.<br>
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We have been notified by the concern team that your issue has been fixed on 01-apr-23. <br>
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We would request you to kindly check and confirm with us that your issue has been resolved or not.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank you<br>
Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839486