Subject: Ticket Assigned - Conversation with يونس
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 11:56:06 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with يونس يونس                    Hlo           03:29 PM, 05th Apr                     يونس                    What about my delivery           03:29 PM, 05th Apr                     يونس                    Still no           03:29 PM, 05th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:31 PM, 05th Apr                     يونس                    Pls confirm me  Today I get my delivery           03:34 PM, 05th Apr                     يونس                    Or no           03:34 PM, 05th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           03:35 PM, 05th Apr                     يونس                    No I don’t want           03:35 PM, 05th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.  ​           03:36 PM, 05th Apr                     يونس                    Pls cancel my order and refund mee           03:36 PM, 05th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP040123002262 with tracking id FP040123002262           03:36 PM, 05th Apr                   Reena                   However, we will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           03:36 PM, 05th Apr                     يونس                    U telling like this one week           03:36 PM, 05th Apr                   Reena                   Please allow us some time to do a needful.           03:36 PM, 05th Apr                     يونس                    No i don’t have time           03:37 PM, 05th Apr                     يونس                    Time limits is exceeded           03:37 PM, 05th Apr                     يونس                    Pls cancel and refund           03:37 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:37 PM, 05th Apr                     يونس                    I will write in social media about your service and my experience           03:38 PM, 05th Apr                     يونس                    Pls do           03:38 PM, 05th Apr                     يونس                    Cancel           03:38 PM, 05th Apr                     يونس                    Refund           03:39 PM, 05th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           03:39 PM, 05th Apr                     يونس                    Pls listen me I don’t have time to wait you           03:40 PM, 05th Apr                     يونس                    I need refund           03:40 PM, 05th Apr                     يونس                    Where I can complaint  Pls tell me           03:40 PM, 05th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           03:41 PM, 05th Apr                   Reena                   However, we would request you to not accept the delivery of your order.           03:41 PM, 05th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:41 PM, 05th Apr                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:41 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:43 PM, 05th Apr                     يونس                    Tell me where I can complain about this happen           03:43 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:43 PM, 05th Apr                     يونس                    U r management contact no pls           03:44 PM, 05th Apr                     يونس                    Hlo           03:45 PM, 05th Apr                   Reena                   We will forward your call request to our higher authority, you can expect the call within 24 hour.           03:46 PM, 05th Apr                     يونس                    Untill this movement I didn’t get any call from courier team or ur team           03:47 PM, 05th Apr                     يونس                    I don’t have systematic delivery system???           03:49 PM, 05th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           03:50 PM, 05th Apr                     يونس                    Max is one of the big team  But u don’t have systematic delivery system           03:50 PM, 05th Apr                     يونس                    Y u making late my delivery           03:50 PM, 05th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id           03:51 PM, 05th Apr                     يونس                    Yesterday u said tody I will get  Tell what is going there           03:52 PM, 05th Apr                     يونس                    When I can get delivery   U have any confirmation           03:52 PM, 05th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           03:53 PM, 05th Apr                     يونس                    Today is 6 th day of my order           03:53 PM, 05th Apr                     يونس                    The delivery not in outside country   This is around small area  Pls           03:54 PM, 05th Apr                     يونس                    U don’t have delivery staff or u making drama with customers           03:55 PM, 05th Apr                   Reena                   We will be fixing this issue as soon as possible and once the issue will be fixed we will send you an email regarding the same.           03:55 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:55 PM, 05th Apr                     يونس                    Tell mee what is the issue           03:55 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5995766