Subject: Ticket Assigned - Conversation with MaaL
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 11:04:28 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MaaL MaaL                    Hi           02:45 PM, 05th Apr                     MaaL                    Until when I have to wait for your courier to pick up the items that I want to return?           02:45 PM, 05th Apr                     MaaL                    Why this time very long time I’m waiting? Last time I return an item the next day they pick up the return.           02:46 PM, 05th Apr                   Reena                   Good Afternoon Maal, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:56 PM, 05th Apr                     MaaL                    Hi reena, I have a return request since 26 of March and until today no one pick up the return items that I want to return           02:58 PM, 05th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:59 PM, 05th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           02:59 PM, 05th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:59 PM, 05th Apr                     MaaL                    When it will be the action?           03:00 PM, 05th Apr                     MaaL                    You’re team is just sending me same messages           03:00 PM, 05th Apr                     MaaL                    No action at all           03:00 PM, 05th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           03:02 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:04 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5995353