Subject: Ticket Assigned - Conversation with Bhavin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 10:13:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bhavin Bhavin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Bhavin Bot:  Hi Bhavin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423997947 Bot:    Your order has been cancelled.    Don't worry, your refund is being processed. ?    Here's how it works:   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0525536448            02:08 PM, 05th Apr                   Reena                   Good Afternoon Bhavin, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:09 PM, 05th Apr                     Bhavin                    Hi my order #9423997947got cancelled but i was not informed about it through email or sms and there’s no message regarding refund process also           02:10 PM, 05th Apr                   Reena                   We see that you are contacting us regarding the order id 9423997947           02:10 PM, 05th Apr                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           02:11 PM, 05th Apr                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           02:11 PM, 05th Apr                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           02:11 PM, 05th Apr                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           02:11 PM, 05th Apr                   Reena                   In regards to your refund, we have initiated a refund of AED 71 into your original payment mode.           02:11 PM, 05th Apr                   Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           02:11 PM, 05th Apr                   Reena                   Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.           02:12 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:12 PM, 05th Apr                     Bhavin                    No that’s good. Thank you for your assistance           02:12 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:13 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994936