Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 10:08:24 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Phone number Customer:  096599324325            01:42 PM, 05th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:42 PM, 05th Apr                     Hi                    Hi reena           01:43 PM, 05th Apr                     Hi                    I want to refund some items I purchased online but for some reason I cannot do it in the account history           01:43 PM, 05th Apr                     Hi                    It’s showing processing           01:44 PM, 05th Apr                   Reena                   We see that you are contacting us regarding the order id 8423244930           01:45 PM, 05th Apr                   Reena                   We would request you to kindly share with us the item name which you want to return           01:46 PM, 05th Apr                     Hi                    All of them except the light blue for kid and mama same design           01:48 PM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           01:50 PM, 05th Apr                     Hi                    Ok           01:51 PM, 05th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:51 PM, 05th Apr                     Hi                    Ok I’m waiting           01:53 PM, 05th Apr                   Reena                   We sincerely apologize for previous response           01:53 PM, 05th Apr                   Reena                   We would request you to kindly share with us the items name as mentioned on the website           01:55 PM, 05th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:58 PM, 05th Apr                     Hi                    Yes           01:59 PM, 05th Apr                   Reena                   We would request you to kindly share with us the items name as mentioned on the website           02:01 PM, 05th Apr                     Hi                             02:03 PM, 05th Apr                     Hi                    I attached them in circle           02:05 PM, 05th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 8423244930 on 5/5/2023 and the request will be received by the transportation partner within 2-5 working days.           02:05 PM, 05th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           02:05 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:05 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:07 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994887