Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 09:17:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi           01:01 PM, 05th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:01 PM, 05th Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:01 PM, 05th Apr                     .                    1           01:01 PM, 05th Apr                   Centrepoint UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:01 PM, 05th Apr                     .                    3           01:02 PM, 05th Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:02 PM, 05th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 05th Apr                     .                    2           01:02 PM, 05th Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 05th Apr                     .                    1           01:02 PM, 05th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:02 PM, 05th Apr                     .                    [email-masked]           01:03 PM, 05th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:03 PM, 05th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:05 PM, 05th Apr                     .                    I paid cash on delivery and it's been 4 days since I returned my delivery, but I still didn't receive my refund. I have Shukran account so I want to know if there is a problem or is it just taking too long to get a refund?           01:05 PM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           01:07 PM, 05th Apr                   Reena                   We see that you are contacting us regarding the order id 9422087666           01:12 PM, 05th Apr                   Reena                   We would like to inform you that for the return request for order No.9422087666​, the return product has been collected from your side and it has now reached the warehouse.           01:14 PM, 05th Apr                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:14 PM, 05th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account           01:14 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:14 PM, 05th Apr                     .                    No           01:15 PM, 05th Apr                     .                    tkank you           01:15 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:17 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994509