Subject: Ticket Assigned - Conversation with nebeel
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 08:40:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nebeel nebeel                    Hi           12:18 PM, 05th Apr                     nebeel                    Can you please check status of my returns           12:18 PM, 05th Apr                     nebeel                    1 item           12:19 PM, 05th Apr                     nebeel                    4 Items           12:19 PM, 05th Apr                   Reena                   Good Afternoon Nebeel, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:19 PM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           12:20 PM, 05th Apr                   Reena                   We would like to inform you that for the return request for order No.9422839270​, the return product has been collected from your side and it has now reached the warehouse.           12:23 PM, 05th Apr                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:23 PM, 05th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:23 PM, 05th Apr                     nebeel                    What about this order           12:24 PM, 05th Apr                   Reena                   We will escalate your query regarding returns collection to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:25 PM, 05th Apr                   Reena                   Please allow us some time to do a needful.           12:25 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:25 PM, 05th Apr                     nebeel                    I have given 5 items to them           12:26 PM, 05th Apr                   Reena                   We would request you to kindly confirm with us that you have returned the item under this order id 9422331470           12:29 PM, 05th Apr                     nebeel                    Yes           12:29 PM, 05th Apr                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:31 PM, 05th Apr                     nebeel                    Ok           12:31 PM, 05th Apr                   Reena                   We will let you know the update on your e--mail id           12:31 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:31 PM, 05th Apr                     nebeel                    Please provide me case ID           12:31 PM, 05th Apr                   Reena                   We would like to inform you that when the chat will be closed, you will get your complaint number.           12:35 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:35 PM, 05th Apr                     nebeel                    Noted           12:35 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:40 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994199