Subject: Ticket Assigned - Conversation with Arun Kumar
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 08:15:33 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arun Kumar Arun Kumar                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Arun Kumar Bot:  Hi Arun Kumar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0524573527            12:04 PM, 05th Apr                     Arun Kumar                    Okay           12:04 PM, 05th Apr                   Reena                   Good Afternoon Arun, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           12:05 PM, 05th Apr                     Arun Kumar                    Hi, I have requested for the return long back but nobody came to collect           12:06 PM, 05th Apr                     Arun Kumar                    Order#9421421565           12:06 PM, 05th Apr                     Arun Kumar                    I spoke for the same last week also and your agent told that somebody will come to pick but still nobody came           12:07 PM, 05th Apr                     Arun Kumar                    Are you there ?           12:08 PM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           12:09 PM, 05th Apr                     Arun Kumar                    Okay           12:11 PM, 05th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           12:12 PM, 05th Apr                   Reena                   We will escalate your query regarding delayed collection to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:13 PM, 05th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:13 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:13 PM, 05th Apr                     Arun Kumar                    No thanks           12:14 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           12:15 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994006