Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 08:10:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #8423226699 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  8423226699 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0331230010172     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:40 AM, 05th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:44 AM, 05th Apr                     Hi                    8423226699           11:44 AM, 05th Apr                     Hi                    I got this order already from a week           11:44 AM, 05th Apr                     Hi                    and it says on the app that its still proccesing           11:45 AM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           11:48 AM, 05th Apr                     Hi                    tyt           11:48 AM, 05th Apr                   Reena                   We would request you to please confirm with us if you want to return your items           11:49 AM, 05th Apr                     Hi                    yes i want           11:49 AM, 05th Apr                     Hi                    but i need to select the items           11:49 AM, 05th Apr                     Hi                    and i cant do that           11:49 AM, 05th Apr                     Hi                    becz it says still proccesing           11:49 AM, 05th Apr                   Reena                   Kindly confirm with us the items name which you want to return           11:49 AM, 05th Apr                     Hi                    !!!!!!!           11:50 AM, 05th Apr                     Hi                    i should select the items myself           11:50 AM, 05th Apr                     Hi                    from the app           11:50 AM, 05th Apr                     Hi                    !!!!           11:50 AM, 05th Apr                     Hi                    can you update plz the status of the order           11:51 AM, 05th Apr                     Hi                    it is delieverd           11:51 AM, 05th Apr                     Hi                    !!!           11:51 AM, 05th Apr                   Reena                   Kindly confirm with us the items name which you want to return, we will create a return request on your behalf.           11:52 AM, 05th Apr                     Hi                    kindly update the status of the order           11:53 AM, 05th Apr                     Hi                    !!           11:53 AM, 05th Apr                   Reena                   We will escalate your query regarding order status to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:53 AM, 05th Apr                   Reena                   Please allow us some time to do a needful.           11:54 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:54 AM, 05th Apr                     Hi                    yes           11:54 AM, 05th Apr                     Hi                    Trendyol Women Black Embroidered Long Sleeves Collared Shirt           11:55 AM, 05th Apr                     Hi                    Styli Unwind Pack of 3 - Tropical Lace Cami and Pyjama with Robe           11:56 AM, 05th Apr                     Hi                    i need to return these 2 items           11:56 AM, 05th Apr                   Reena                   Please confirm with us if you want us to create a return request on your behalf.           11:59 AM, 05th Apr                     Hi                    yes i told you i want to return           11:59 AM, 05th Apr                     Hi                    !!           11:59 AM, 05th Apr                     Hi                    ????!!           12:01 PM, 05th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 8423226699 on 5/4/2023  and the request will be received by the transportation partner within 2-5 working days.           12:02 PM, 05th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           12:02 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:02 PM, 05th Apr                     Hi                    only these items           12:03 PM, 05th Apr                     Hi                    Trendyol Women Black Embroidered Long Sleeves Collared Shirt           12:03 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:03 PM, 05th Apr                     Hi                    i m still talkin           12:04 PM, 05th Apr                     Hi                    !!!           12:04 PM, 05th Apr                   Reena                   We have created a return request for both the items Trendyol Women Black Embroidered Long Sleeves Collared Shirt, Styli Unwind Pack of 3 - Tropical Lace Cami and Pyjama with Robe           12:04 PM, 05th Apr                     Hi                    such a bad service           12:04 PM, 05th Apr                     Hi                    !!!           12:04 PM, 05th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           12:05 PM, 05th Apr                     Hi                    thanx           12:05 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:06 PM, 05th Apr                     Hi                    thank u           12:06 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:10 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993970