Subject: Ticket Assigned - Conversation with Soud Salim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 08:03:19 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Soud Salim Soud Salim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi soud salim, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:52 AM, 05th Apr                     Soud Salim                    I want to return an item to change the size is very big how can I change           11:53 AM, 05th Apr                     Soud Salim                    I bought I shirt size L but it big I want to change it medium size           11:54 AM, 05th Apr                   Reena                   Good Afternoon Soud, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:56 AM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           11:59 AM, 05th Apr                   Reena                   We understand that you wish to exchange your some of the items. Please know that in order to exchange the item.           12:00 PM, 05th Apr                   Reena                   You can return your Splash product to a Splash/Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           12:00 PM, 05th Apr                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           12:00 PM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:00 PM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:02 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993914