Subject: Ticket Assigned - Conversation with Sarah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 07:57:25 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarah Sarah                    Hi           11:43 AM, 05th Apr                     Sarah                    Where is my order           11:43 AM, 05th Apr                     Sarah                    When it will be delivered           11:43 AM, 05th Apr                   Reena                   Good Afternoon Sarah, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:44 AM, 05th Apr                   Reena                   We see that you are contacting us regarding the order id 8423967224           11:46 AM, 05th Apr                     Sarah                    Yes           11:46 AM, 05th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           11:46 AM, 05th Apr                     Sarah                    Yes           11:46 AM, 
 05th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           11:47 AM, 05th Apr                   Reena                   We will escalate your query regarding delayed delivery to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:47 AM, 05th Apr                   Reena                   Please allow us some time to do a needful.           11:47 AM, 05th Apr                     Sarah                    I want the time plz coz if its after 3 pm I don't want it and i,d like refund           11:48 AM, 05th Apr                     Sarah                    Coz my event is today at fotoor so I don't have time to wait more than that           11:48 AM, 05th Apr                   Reena                   Please be assured that all the necessary actions will be ta
 ken to get this issue sorted as soon as possible.           11:49 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:49 AM, 05th Apr                     Sarah                    Yes plz i want u to check the time of delivery with concern team so i know what to do           11:50 AM, 05th Apr                     Sarah                    Should i go buy from another store or what           11:50 AM, 05th Apr                   Reena                   We can not assured the exact time, we will try to deliver your order as soon as possible.           11:51 AM, 05th Apr                     Sarah                    Its so simple u can make a call to find out !!           11:52 AM, 05th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           11:55 AM, 05th 
 Apr                   Reena                   Please let us know if we can assist you any other queries.           11:55 AM, 05th Apr                     Sarah                    I'll give u till 1 pm if I didn't receive any call regarding the time for delivery im gonna cancel the order and got the refund asap           11:56 AM, 05th Apr                     Sarah                    Thank u           11:56 AM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:56 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993872