Subject: Ticket Assigned - Conversation with me_simmi ?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 07:34:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with me_simmi ? me_simmi ?                    Hi           11:21 AM, 05th Apr                   Reena                   Good Afternoon Simmi, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:21 AM, 05th Apr                     me_simmi ?                    Can u read the chat history?           11:22 AM, 05th Apr                     me_simmi ?                    I've been following up on an issue for many days n everytime I have to keep explaining the issue to new ppl           11:23 AM, 05th Apr                   Reena                   We see that you are contacting us regarding the order id 9423346939           11:23 AM, 05th Apr                     me_simmi ?                    No.. for this order return is raised issue is cleared           11:24 AM, 05th Apr                     me_simmi ?                    For previous
  order           11:24 AM, 05th Apr                     me_simmi ?                    Please read rhe history u will understand           11:24 AM, 05th Apr                     me_simmi ?                    I spoke to u a few days ago           11:25 AM, 05th Apr                   Reena                   Please confirm with us that you are contacting us regarding the order id 9418020499           11:26 AM, 05th Apr                     me_simmi ?                    Wait           11:27 AM, 05th Apr                     me_simmi ?                    Yes           11:27 AM, 05th Apr                     me_simmi ?                             11:28 AM, 05th Apr                     me_simmi ?                    This says returned.. not got refund for this not picked up           11:29 AM, 05th Apr                     me_simmi ?                    N 2 items missing from order detail page           11:29 AM, 05th Apr                   Reena                   We would like to inform you that 
 regarding the order id 9418020499, Issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           11:30 AM, 05th Apr                     me_simmi ?                    It'd brrn quite long ...           11:31 AM, 05th Apr                     me_simmi ?                    By when can I expect resolution?           11:31 AM, 05th Apr                     me_simmi ?                    I've responded on email too           11:31 AM, 05th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           11:32 AM, 05th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:32 AM, 05th Apr                     me_simmi ?                    Ok           11:32 AM, 05th Apr                   Reena                   Pleas
 e let us know if we can assist you any other queries.           11:33 AM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:34 AM, 05th Apr                     me_simmi ?                    Thanks .. Will wait for resolution           11:34 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993703