Subject: Ticket Assigned - Conversation with Adeel Maqbool
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 07:11:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Adeel Maqbool Adeel Maqbool                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi adeel maqbool, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423333634 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040123002803     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:49 AM, 05th Apr                     Adeel Maqbool                    My order was delivered but on the app it says in process, I need to return the items and           10:51 AM, 05th Apr                     Adeel Maqbool                    I cannot raise a return request because on app it's in process           10:51 AM, 05th Apr                     Adeel Maqbool                    How can I return the items?           10:51 AM, 05th Apr                   Reena                   Good Afternoon Adeel, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:53 AM, 05th Apr                     Adeel Maqbool                    My order was delivered but on the app it says in process, I need to return the items           10:54 AM, 05th Apr                     Adeel Maqbool                    I cannot raise a return request because on app it's in process           10:54 AM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           10:56 AM, 05th Apr                     Adeel Maqbool                    Okay           10:56 AM, 05th Apr                     Adeel Maqbool                    I need to return the items as sizes are not fine           11:02 AM, 05th Apr                   Reena                   We would request you to kindly confirm with us the items name which you want to return           11:03 AM, 05th Apr                     Adeel Maqbool                    All 3 shoes and 1 scarf. The scarf is damaged while the shoe sizes are not fitting           11:05 AM, 05th Apr                     Adeel Maqbool                    Polka Dots Print Scarf wuth Tassels - 180x70 cm           11:07 AM, 05th Apr                     Adeel Maqbool                    Animal Print Sneakers with Lace-up Closure           11:07 AM, 05th Apr                     Adeel Maqbool                    Lee Cooper Men's Striped Lace-Up Sneakers Blue           11:07 AM, 05th Apr                     Adeel Maqbool                    Lee Cooper Men's Striped Lace-Up Sneakers White           11:07 AM, 05th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9423333634 on 5/4/2023 and the request will be received by the transportation partner within 2-5 working days.           11:09 AM, 05th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           11:09 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:09 AM, 05th Apr                     Adeel Maqbool                    Thankyou           11:09 AM, 05th Apr                     Adeel Maqbool                    That's all           11:09 AM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:10 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993575