Subject: Ticket Assigned - Conversation with KAVYA P. GOPI
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 07:04:13 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with KAVYA P. GOPI KAVYA P. GOPI                    Hi           10:33 AM, 05th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:33 AM, 05th Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:33 AM, 05th Apr                     KAVYA P. GOPI                    1           10:33 AM, 05th Apr                   Centrepoint UAE whatsapp bot                    Hello KAVYA P. GOPI , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:33 AM, 05th Apr                     KAVYA P. GOPI                    1           10:34 AM, 05th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:34 AM, 05th Apr                     KAVYA P. GOPI                    9422930760           10:34 AM, 05th Apr                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM629471084    You can also easily track your order from My Account > Order History.             10:34 AM, 05th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:34 AM, 05th Apr                     KAVYA P. GOPI                    2           10:35 AM, 05th Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:35 AM, 05th Apr                     KAVYA P. GOPI                    1           10:35 AM, 05th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:35 AM, 05th Apr                     KAVYA P. GOPI                    [email-masked]           10:35 AM, 05th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:35 AM, 05th Apr                   Reena                   Good Afternoon Kavya Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:38 AM, 05th Apr                     KAVYA P. GOPI                    Hi Reena... In my order, one piece is missing           10:38 AM, 05th Apr                     KAVYA P. GOPI                    https://www.centrepointstores.com/ae/en/p/163358428           10:38 AM, 05th Apr                     KAVYA P. GOPI                    I didn't receive jogger with the shipment           10:39 AM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           10:43 AM, 05th Apr                   Reena                   After checking your order, we found out that your order has been delivered completely           10:47 AM, 05th Apr                     KAVYA P. GOPI                    I receive T shirt only and I had contacted to customer service on same day itself. He told me that he will arrange the jogger shipment.           10:48 AM, 05th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           10:54 AM, 05th Apr                   Reena                   We would like to inform you that we will not be able to send the remaining item           10:56 AM, 05th Apr                   Reena                   We can confirm that your refund has been successfully completed on 5/4/2023 against the missing item. Your refund was sent to the Original form of payment.           10:58 AM, 05th Apr                   Reena                   Since a part of your order was paid for by My Credits, the amount from my credits was returned to your my credits account. You will see break-up of your refund below:     Original Method- 	AED 24.15  My Credit - AED 0.85           10:59 AM, 05th Apr                   Reena                   An email was also sent to you when the refund was done. Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider. Please wait for a few days for this amount to reflect in your account.           10:59 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:59 AM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:03 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993539