Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 06:51:40 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello good morning           10:31 AM, 05th Apr                     User                    I am about to place an online order for: https://www.homecentre.com/kw/en/Household/Bedding-and-Cushions/Bedding/Mattress-Toppers/HOME-CENTRE-Sleep-Innovation-Premium-Full-Cotton-Gel-Topper---120x200-cm/p/156750194           10:32 AM, 05th Apr                     User                    But I am not able to find the thickness of the item in the description. Is it possible for yout to find the thickness of the mattress topper please?           10:33 AM, 05th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting homecentre. This is Reena, I will be happy to assist you.           10:38 AM, 05th Apr                     User                    Hello good morning           10:39 AM, 05th Apr         
             User                    I am about to place an online order for: https://www.homecentre.com/kw/en/Household/Bedding-and-Cushions/Bedding/Mattress-Toppers/HOME-CENTRE-Sleep-Innovation-Premium-Full-Cotton-Gel-Topper---120x200-cm/p/156750194           10:39 AM, 05th Apr                     User                    But I am not able to find the thickness of the item in the description. Is it possible for yout to find the thickness of the mattress topper please?           10:39 AM, 05th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           10:44 AM, 05th Apr                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           10:44 AM, 05th Apr                     User                    Ok thanks a lot           10:45 AM, 05th Apr                     User                    Contact number 67040279           10:45 AM,
  05th Apr                   Reena                   We would request you to kindly share with your registered e-mail id           10:45 AM, 05th Apr                     User                    [email-masked]           10:46 AM, 05th Apr                   Reena                   Thank you for sharing the e-mail id           10:48 AM, 05th Apr                   Reena                   Please allow us some time to do a needful.           10:49 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:49 AM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           10:51 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993494