Subject: Ticket Assigned - Conversation with Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 05:53:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Hi, what do you need help with? Customer:  ?Store Location Bot:    Looking for a Splash Fashions store near you? Just tap on the link below? and choose your city.   www.splashfashions.com/ae/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556194641            09:42 AM, 05th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           09:42 AM, 05th Apr                     Hi                    Hi           09:43 AM, 05th Apr                     Hi                    I need information if i order today some stuff can i get it today ?           09:43 AM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           09:44 AM, 05th Apr                   Reena                   We'd like to confirm you that order number 9424375574 and 9424376322 has not been placed successfully as the payment from your credit card used has been unsuccessful.           09:46 AM, 05th Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           09:46 AM, 05th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:46 AM, 05th Apr                   Reena                   Do place a new order again with us so we will be able to confirm & deliver it you.           09:46 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:46 AM, 05th Apr                     Hi                    If i order now new can i get it today or not           09:47 AM, 05th Apr                   Reena                   We would advise you to kindly visit your nearby store to purchase the products , if you want your products today.           09:48 AM, 05th Apr                     Hi                    Ok thanks           09:49 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:49 AM, 05th Apr                     Hi                    Because i did not create order i have doubt may be i order now i did not get it today than problem.in  cart showing get it today if i ordr now           09:50 AM, 05th Apr                   Reena                   We advise you to if you need your products urgently, please visit your nearby store.           09:52 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:52 AM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           09:53 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993286