Subject: Ticket Assigned - Conversation with Kushal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 05:32:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kushal Kushal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kushal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423985302 Customer:  9423985302 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kushal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423985302 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528766599            09:23 AM, 05th Apr                     Kushal                    Ok           09:24 AM, 05th Apr                     Kushal                    Hello           09:25 AM, 05th Apr                   Reena                   Good Morning Kushal, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:26 AM, 05th Apr                     Kushal                    Hello           09:27 AM, 05th Apr                     Kushal                    Checking on my order status           09:27 AM, 05th Apr                     Kushal                    Was supposed to get notified yesterday for collection d           09:28 AM, 05th Apr                     Kushal                    Fro           09:28 AM, 05th Apr                     Kushal                    *from the store           09:28 AM, 05th Apr                   Reena                   It will just take a moment to check the details for you.           09:28 AM, 05th Apr                     Kushal                    Okay           09:28 AM, 05th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           09:28 AM, 05th Apr                   Reena                   We will escalate your query regarding delayed pick up collection to the concern team and will be in touch with you asap to assist you in resolving this concern.           09:29 AM, 05th Apr                   Reena                   Please allow us some time to do a needful.           09:29 AM, 05th Apr                     Kushal                    Okay, but shall I get today?           09:29 AM, 05th Apr                     Kushal                    I am travelling so, need it today           09:29 AM, 05th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           09:30 AM, 05th Apr                     Kushal                    Kindly look into it           09:30 AM, 05th Apr                   Reena                   We will let you know the update on your e-mail id           09:30 AM, 05th Apr                     Kushal                    Yes, but appreciate your confirmation to get it today           09:30 AM, 05th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:30 AM, 05th Apr                     Kushal                    That I can collect today           09:30 AM, 05th Apr                   Reena                   We will try to arrange the collection as soon as possible           09:31 AM, 05th Apr                     Kushal                    Ok           09:31 AM, 05th Apr                     Kushal                    Thanks           09:31 AM, 05th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           09:31 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993226