Subject: Ticket Assigned - Conversation with Sally Palmer
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 13:58:37 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sally Palmer Sally Palmer                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Sally Palmer, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96560658819            05:38 PM, 04th Apr                     Sally Palmer                    Hi, I'd like to return items but they do not show up on the splash app to give me the option to return some of the items. Please help.           05:41 PM, 04th Apr                   Reena                   Good Afternoon Sally, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           05:41 PM, 04th Apr                     Sally Palmer                    I want to return items to splash that do not fit. Not all items are shown on returns page fir ne to select return. Please help           05:42 PM, 04th Apr                     Sally Palmer                    For me*           05:42 PM, 04th Apr                   Reena                   We would request you to kindly share with us the order id           05:44 PM, 04th Apr                     Sally Palmer                             05:46 PM, 04th Apr                     Sally Palmer                    8424024502           05:46 PM, 04th Apr                   Reena                   Thank you fro sharing the order id           05:48 PM, 04th Apr                   Reena                   for*           05:48 PM, 04th Apr                   Reena                   We would request you to kindly share with us the items name which you want to return           05:50 PM, 04th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           05:51 PM, 04th Apr                   Reena                   Sally, I have not received a response from you still, please confirm if we are still connected?           05:52 PM, 04th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Splash in case of any unanswered query.           05:52 PM, 04th Apr                     Sally Palmer                    Ok           05:52 PM, 04th Apr                     Sally Palmer                             05:52 PM, 04th Apr                     Sally Palmer                             05:52 PM, 04th Apr                     Sally Palmer                             05:53 PM, 04th Apr                     Sally Palmer                             05:53 PM, 04th Apr                     Sally Palmer                    These items to be returned please           05:53 PM, 04th Apr                     Sally Palmer                    Are you still there, you didnt give me enough time           05:53 PM, 04th Apr                     Sally Palmer                    Hello?           05:54 PM, 04th Apr                   Reena                   Thank you for sharing the items name           05:55 PM, 04th Apr                     Sally Palmer                    Can i return these please           05:55 PM, 04th Apr                     Sally Palmer                    I will box them up ready for collection           05:55 PM, 04th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 8424024502 on 4/4/2023 and the request will be received by the transportation partner within 2-5 working days.           05:55 PM, 04th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           05:55 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:55 PM, 04th Apr                     Sally Palmer                    Will the returns people contact me when they are to collect?           05:56 PM, 04th Apr                   Reena                   Please be assured to received a call from our courier agent prior to the collection of your items on the mobile number you provided.           05:57 PM, 04th Apr                   Reena                   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.           05:57 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:57 PM, 04th Apr                     Sally Palmer                    Thank you :)           05:57 PM, 04th Apr                     Sally Palmer                    Ok ?           05:57 PM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           05:57 PM, 04th Apr                     Sally Palmer                    No thats great thanks for your help           05:57 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989085