Subject: Ticket Assigned - Conversation with Hon
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 13:16:36 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hon Hon                    Hi           04:34 PM, 04th Apr                     Hon                    I want to exchange sizes for my online order. Can I do that via the app or I can exchange in the shop?           04:35 PM, 04th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           04:43 PM, 04th Apr                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 9423671042           04:49 PM, 04th Apr                     Hon                    No it's for my recent order           04:50 PM, 04th Apr                     Hon                             04:50 PM, 04th Apr                     Hon                    I need to exchange or replace the size           04:50 PM, 04th Apr
                    Reena                   We sincerely apologize for the inconvenience caused.           04:54 PM, 04th Apr                     Hon                    No problem           04:54 PM, 04th Apr                   Reena                   If you wish to return, we will create your return request for the items           04:54 PM, 04th Apr                     Hon                    Yes please           04:55 PM, 04th Apr                   Reena                   Please share with us the items name           05:04 PM, 04th Apr                     Hon                    These are the items           05:05 PM, 04th Apr                   Reena                   Could you please share us the item names as mentioned on the website           05:10 PM, 04th Apr                     Hon                    It's on the picture           05:11 PM, 04th Apr                     Hon                    I sent it twice already           05:11 PM, 04th Apr                     Hon             
        This the same title with the order number           05:12 PM, 04th Apr                     Hon                    Are you able to see it?           05:12 PM, 04th Apr                     Hon                    The app doesn't allow to copy the name, only screenshot           05:12 PM, 04th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9423704535 on 4/4/2023 and the request will be received by the transportation partner within 2-5 working days.           05:14 PM, 04th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           05:14 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:14 PM, 04th Apr                     Hon                    Thanks           05:14 PM, 
 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           05:15 PM, 04th Apr                     Hon                    You too           05:16 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5988784